FAQ/ Help

Your Orders:

1. How can I track my order?

Every order detail is mentioned in NOTES once it’s shipped, you will receive an email notification for the tracking details which would include the Delivery partner and Tracking Number.

2. How can I cancel my order?

To cancel an order, you have to email us at support@barfecto.com within 2 hours of placing an order to ensure that your order is cancelled.

3. What happens if I received the wrong order or my items are damaged when received?

We ensure our customers get their order on time and that it is delivered with complete caution but in case you do receive a damaged or wrong order, please share the photographs, order ID (in the subject) and any details required on our email which is: support@barfecto.com and we will connect with you to resolve the issue at the earliest.

4. How long does it take for the order to get delivered?

Generally, our delivery timelines are between 1-4 Days, depending on the type of product, in case you do not receive your order till, after 7 days of placing an order, we will refund 100% of the product amount to you and make sure that the same does not happen again.

Refunds/Returns (https://barfecto.com/returns):

1. How can I return my order?

If the need arises, please email us at support@barfecto.com with your Order ID and reason for return, once we speak with you, we will help you with the Return process.

Note: Please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (7) days from date of receipt of item(s) at your end.

2. What is the process for Refunds?

We try to make sure that all our orders are sent across without any issues but if the situation arises where you would like to cancel/return or if you receive an order which is damaged or wrong, you can write to us at support@barfecto.com along with the Order ID & details, as soon as our team connects with you and confirms the Refund, the amount will be transacted within 5-7 business days.

*Terms & Conditions applied, please refer to https://barfecto.com/returns/ for more information.

Payments:

1. What are the different available modes for payment on Barfecto?

On Barfecto we have enabled payment using Credit or Debit card, UPI, Net Banking, Wallets and CRED.

2. How can I pay using CRED coins?

If you use CRED to pay for your order on Barfecto, you can get upto 10% off on your purchases.

Account Details:

1. Is it compulsory to create an account to shop on Barfecto?

Not at all! Although we would love for you to register on Barfecto and shop to have a complete history of your orders and streamline your experience, it is not compulsory to create an account.

2. How can I create an account on Barfecto?

There are 2 quick ways to create an account on Barfecto.com:

(1)

  • Explore & Add your favourites to the cart
  • On the check out page, just click on “Create an Account”
  • Create your password

(2)

  • Go to “https://barfecto.com/my-account/”
  • Add your Email address
  • Make yourself a password
  • Continue Shopping!